Privacy Policy

gold9990 Personal Data
Protection Policy

At gold9990, your personal information is our top responsibility. Your data is protected with SSL encryption and strict security systems.

Last updated: 30 October 2026

Introduction and Commitment

This privacy policy explains what information we collect when you use the gold9990 website (https://gold9990.im), how we store and use it, and how we protect it.

For every account registration, payment, game session, and communication on gold9990, we handle your personal information responsibly. By continuing to use this website, you are considered to have agreed to the terms of this policy.

If you do not agree with any provision of this policy, you may contact us before continuing to use gold9990 services.

SSL Encryption

All your data is encrypted and transmitted using SSL (Secure Socket Layer) technology. Third-party interception is effectively prevented.

Data Retention Control

Information you provide is retained only for as long as necessary to deliver our services. Data that is no longer needed is deleted in accordance with applicable law.

Not Sold to Third Parties

We never sell or rent your personal information to any third-party marketing companies.

Transparency

We are open about what data we process. No data processing happens behind your back without your knowledge.

User Rights

We recognise your right to request access to, correction of, and deletion of your personal information.

Breach Notification

If a data security breach occurs, we will notify affected users as quickly as possible.

Data We Process

gold9990 only processes data that is reasonably necessary to provide our services. The types of information we process are as follows—

2.1 Information You Provide Directly

  • Your name, date of birth, and contact details provided when registering an account
  • KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer details required to process deposits and withdrawals
  • Communications — information you send when contacting us via Live Chat or email
  • A copy of your National Registration Card or other identity document submitted for KYC (Know Your Customer) verification

2.2 Automatically Collected Information

  • IP address, browser type and version, and device information
  • Activity logs (log data) from your use of the website
  • Session data collected via cookies and similar technologies
  • Game play history, betting history, and financial transaction history
We do not knowingly process personal information of children under 21. We assume that all users are aged 21 or over.

How Your Information Is Used

We use the data we collect only for the following purposes—

3.1 To Provide Our Services

  • Account registration, identity verification, and access management
  • Processing deposits and withdrawals
  • Maintaining game services and the live platform
  • Managing bonuses, promotions, and VIP services

3.2 Security and Protection

  • Checks to prevent money laundering (AML) and account fraud
  • User identity verification in line with KYC requirements
  • Detecting and identifying suspicious activity

3.3 Service Improvement

  • Resolving platform performance and technical issues
  • Analysing collected data to measure and improve service quality
  • Reviewing interaction records to support 24/7 customer service

3.4 Legitimate Communications

  • Sending transaction notification messages
  • Sending important security-related information
  • Sending promotional updates you have agreed to receive

Cookie (Cookies) Usage

The gold9990 website uses cookies for smooth service delivery and session management. Cookies are small data files stored in your browser and are essential for a website to function normally.

4.1 Strictly Necessary Cookies

These cookies are essential for maintaining login sessions, security tokens, and platform functionality. If you block these cookies, the website will not work properly.

4.2 Functional Cookies

These cookies remember your preferred settings such as language and region. Instead of having to set them again each visit, your previous settings carry over to each session.

4.3 Cookie Control

You can block or delete cookies through your browser settings. However, if strictly necessary cookies are disabled, some features of the website will no longer work correctly.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. However, limited data may be shared only in the following unavoidable circumstances—

5.1 Service Contractors

Companies that provide services on our behalf (for example, payment processing companies) are only permitted to process the data they need to deliver those services. They have signed a data protection agreement with us.

5.2 Legal Obligations

If we are legally required to disclose data due to a court order or legal claim, we will do so. Where the law permits, we will try to notify you in advance.

5.3 Business Transfer

In the event of a merger or sale, your data may be transferred to the acquiring company. We will obtain assurances that the protections in this policy continue to apply.

gold9990 will never sell your data to marketing companies, advertising networks, or data brokers.

Data Retention Period

We retain data only for as long as necessary—

  • Account data — for the duration the account is active and for the period required by law after closure
  • Financial transaction records — retained in accordance with financial regulatory requirements
  • Communication records — data that is no longer needed is deleted after a customer service request is resolved
  • KYC records — for the period required by law
  • Game play records — for the period needed for security checks and dispute resolution

Once the retention period has passed and there are no remaining legal obligations, data is securely deleted.

Your Data Rights

Every user with an account at gold9990 has the following rights regarding their personal data—

Right to Access

You can request to know what data we hold about you. A copy of your data will be provided within a reasonable timeframe.

Right to Correction

You can request correction of inaccurate or incomplete data. We will verify the inaccuracy and correct it promptly.

Right to Deletion

You can request deletion of data that is not subject to legal obligations. Data we are legally required to retain, such as financial transaction records, cannot be deleted immediately — we will explain the limitation that applies.

Right to Restrict Processing

You can request that we restrict processing of your data in certain cases — for example, while accuracy is being verified.

How to Submit a Request

To exercise any of the rights above, contact us via 24/7 Live Chat or at [email protected]. We will review your request and respond within a reasonable timeframe.

Security Measures

gold9990 applies technical and organisational security measures to protect your personal data—

  • TLS/SSL encryption for data in transit
  • Encryption at rest for stored data
  • Multi-Factor Authentication (MFA) for account access
  • Staff data access restricted on a least-privilege basis
  • Regular security audits
  • Network protection with firewalls and intrusion detection

These measures represent our best efforts to keep your data safe. However, we are transparent that no technology on the internet can be guaranteed 100% secure. If you discover or suspect a security breach, please notify us immediately at [email protected].

Under-21 Protection

gold9990 services are for adults aged 21 and above only. We do not knowingly process personal data of users under 21.

Our KYC checks include age verification. If you believe we have inadvertently collected personal data of someone under 21, please contact [email protected] so we can delete it immediately. Parents and guardians are encouraged to use browser parental control tools if there is any chance their children may access this website.

Policy Changes

We may update this privacy policy from time to time in line with changes to applicable laws, technology, and our services.

  • When the policy changes, the updated date will be shown on the website
  • For significant changes, we will notify you in advance by email to your registered address
  • If you continue using the website after any changes, you are considered to have agreed to the updated policy.

If you are not satisfied with any policy changes, you may contact us at [email protected] before continuing to use gold9990 services.

Contact and inquiries

If you have any questions, requests, or complaints regarding this privacy policy, here is how to reach us—

  • 24/7 Live Chat — Contact us directly in Burmese through the Live Chat on the website
  • Email — [email protected]

If you are not satisfied with how we have handled your matter, we acknowledge that you have the right to take action under the data protection laws applicable in your region.

For data requests, write "Data Request – [Your Username]" in the subject line — this will help us respond faster.

Questions about privacy protection at gold9990

gold9990 handles the name, date of birth, and contact details you provide when registering, payment transaction data (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer), copies of KYC identity documents, game history, and technical data such as IP addresses. We only handle data that is strictly necessary to provide our services.

Never. gold9990 strictly prohibits the sale, rental, or trading of personal information to marketing companies, advertising networks, or data brokers for any reason. Data is shared securely with service contractors such as payment processors only to the extent strictly necessary for them to perform their services.

gold9990 uses TLS/SSL encryption, encryption of stored data, Multi-Factor Authentication, firewalls, and intrusion detection. Employee access to data is restricted on a need-to-know basis. Regular security audits are carried out to prevent breaches.

Yes. You can request deletion of data that is not subject to legal retention obligations. Email us at [email protected] or contact us via 24/7 Live Chat. For data we are legally required to retain, such as financial transaction records, we will explain why immediate deletion is not possible and what the reason is.

We use cookies to maintain login sessions, keep security tokens, and remember your preferred settings. If essential cookies are blocked, functions such as logging in may not work properly. You can block or delete cookies from your browser settings.

If a data security breach occurs, gold9990 will immediately contain the incident and notify affected users, including you, as quickly as possible via email and a website notification.

Use the 24/7 Live Chat on the website or email [email protected]. For data-related requests, include "Data Request – [your Username]" in the email subject line. We respond in Myanmar language 24 hours a day, 7 days a week.